New Feature Announcement
New Debit card feature - Contactless Payments
Digital Payments Announcement
Enjoy a digital way to pay! With 60% of Americans currently using a digital payment service, we recognize the need for digital payments and are excited for you to enjoy the convenience of a digital way to pay! Time is precious. Digital payments provide a quick and simple way to make secure purchases. Each wallet has its own unique security features and provides you with flexibility on how you choose to pay. Enhance your shopping experience. To enroll, just find and follow the prompts on your smartphone, then take it for a spin! Your world is digital, and now the way you pay is as well. We support Apple Pay, Google Pay and Samsung Pay. If you have any questions, stop in or contact us at (404) 888-1648 or msr@pinnaclecu.org
Frequently Asked Questions
Frequently Asked Questions

  • A digital wallet is simply a new way for you to access your card, allowing you to pay at participating retailers by using your device.

  • In most cases, you simply hold your phone close to the contactless reader on the merchant terminal. You may need to unlock the device or enter a passcode before making the payment.

  • Because the real card information is never exposed, tokenized payments are very safe. If the device is lost, you should call us to suspend or deactivate your digital wallet. There is no need to hot card and replace the physical card.

  • The number of merchants accepting tokenized payments is growing every day. Look for the following symbols to identify where you can use your digital wallet.

  • On a qualifying device, download the digital wallet of your choice and then follow the directions that are displayed. This process is known as provisioning. Once the provisioning request is approved, your may begin using your digital wallet.

  • The initial provisioning activity is the only piece of the new service which requires an active Internet connection for the duration of the process. Common reasons your request may have failed include:

    — Network-related problems (bad or no Internet access; TSP/Issuer/Digital Wallet Provider outage)

    — Device software/hardware issues

    — Expired/reissued card

    — Card blocked (for example: not activated, reported lost, etc.)